Total Serve Facilities Management: Soft Services is a pioneering force in South Africa’s facilities management industry, distinguished by its commitment to excellence and empowerment as a black woman-owned enterprise. As a division of Total Serve Group, a conglomerate with diverse interests in property development, management, and maintenance, we bring a wealth of expertise and resources to the table. With a focus on soft services, we specialize in delivering exceptional facility management solutions that prioritize comfort, cleanliness, and operational efficiency. Led by visionary women entrepreneurs and driven by a passion for service excellence, Total Serve Facilities Management: Soft Services is dedicated to redefining standards and setting new benchmarks in the industry.
As a black woman-owned business, diversity and inclusion are at the heart of our operations. We are proud to champion empowerment and opportunity, providing a platform for women and individuals from underrepresented communities to thrive and excel in the facilities management sector. Our leadership team brings a wealth of experience and insight to the table, guiding our company with integrity, vision, and a commitment to making a positive impact on society.
At Total Serve Facilities Management: Soft Services, we believe in the power of collaboration and partnership. By forging strong relationships with clients, suppliers, and stakeholders, we strive to create mutually beneficial outcomes and foster long-term success. With a relentless focus on quality, innovation, and customer satisfaction, we continue to raise the bar for excellence in facilities management, driving positive change and transformation in South Africa’s built environment.
Our Vision
To be the leading provider of soft facilities management services in South Africa, renowned for our commitment to excellence, innovation, and sustainable practices.
Our Mission
Our mission is to enhance the quality of life for our clients by delivering superior soft facilities management solutions that prioritize comfort, cleanliness, and operational efficiency. We aim to exceed expectations through continuous improvement, innovation, and a relentless focus on customer satisfaction.
Values
- Excellence: We strive for excellence in everything we do, delivering high-quality services that exceed our clients’ expectations.
- Integrity: We conduct business with honesty, transparency, and integrity, earning the trust and respect of our clients, partners, and employees.
- Innovation: We embrace innovation and creativity to develop cutting-edge solutions that drive efficiency, sustainability, and value for our clients.
- Collaboration: We believe in the power of collaboration and teamwork, fostering strong relationships with our clients, partners, and employees to achieve shared success.
- Sustainability: We are committed to environmental sustainability, minimizing our ecological footprint and promoting eco-friendly practices in all aspects of our operations.
- Empowerment: We empower our employees to reach their full potential, fostering a culture of growth, diversity, and inclusion within our organization.
- Customer Focus: We prioritize customer satisfaction, listening to our clients’ needs and preferences to deliver tailored solutions that meet and exceed their expectations.
Accreditations & Affiliations
