How we do it

TSFM is committed to maintaining a world-class quality program through the use of a standard ISO 9001:2008. The system is designed around a [Plan, Do, Check, Act] problem-solving and continual improvement model.

This model is integrated into the flow of each process and activity to drive continual improvement, ensuring that the necessary follow-up and feedback is filtered throughout the life cycle of each process.

Process Development (Plan)

Design or revise process components to improve results

Process Implementation (Do)

Implement Plan and measure its performance

Quality Assurance (Check)

Review measurements and analyse results

Process Enhancement (ACT)

Decide on changes to improve process; corrective, preventative or breakthrough